Terms and conditions
PRICES SUBJECT TO CHANGE WITHOUT NOTICE.
OUR RATES ARE EXPRESSED IN REAIS, BRAZILIAN OFFICIAL CURRENCY

CHECK IN & CHECK OUT

CHECK IN FROM 14 HOURS
If due to force majeure the guest does not attend the hotel on the first day of the reservation, causing only a delay in their arrival, the guest is obliged to communicate the fact to the Pousada, since in the practice of the national hotel, the guarantee of lodging already confirmed it extends for 24 hours. If you need early check in from 10 am, a fee of one half a night will be charged. If you need early check in from midnight, a charge will apply a full one-night rate. This policy will apply subject to availability

CHECK OUT AT 12 HOURS

If late check out is required until 6 pm, a half (50%) per day charge will be applied. If late check out is required after 6 pm, a full daily rate will be charged. This policy will be applied through availability.

CHILDREN’S POLICY

Children are welcome.From 03 years apply our CHD rate.

ANIMAL POLICY

Pets, always small, upon consultation, with daily value of R $ 48.00.

PAYMENT FORM AND NO-SHOW GUARANTEE

Reservations will be confirmed upon payment of 50% of the total amount of the requested daily rates. The rest will be settled at Check Out, along with any extras consumed by the guest.

AMENDMENT AND CANCELLATION OF RESERVATIONS

All requests for cancellation must be sent in writing, directly to the reservation department: info@pousadaesmeralda.com.br at least 48 hours before the beginning of the reserved period. As a result of the return of the deposit, it will be made with a discount of 30% of the amount, to cover administrative expenses. If the cancellation deadline is not respected, there will be no refund, as the fine will be in full value of the deposit made by the guest. cancellation procedure will suffer changes in group bookings, holiday packages and vacation period.In case of partial use of the reservation, will be charged full amount of the same as agreed.